Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we collect information you choose to share. This includes your name, company name, email, phone, delivery addresses, and any specific floral requirements. We also collect payment details when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may gather additional business details such as company registration, preferred delivery timings, and budget considerations to tailor our services to your needs.

Our site automatically gathers technical data when you visit, including your IP address, browser type, device information, and site navigation paths. This helps us enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling orders for flowers and gifts
• Updating you on order status and delivery timing
• Providing customer support and addressing inquiries
• Enhancing our services based on your feedback and preferences
• Sending service-related updates with your consent
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable information to analyze market trends and improve operations. For example, analyzing which arrangements are popular in different seasons helps us plan inventory more effectively.

With your explicit consent, we may share information about seasonal offerings, promotions, or new services that may interest your business. You can opt out at any time via the unsubscribe link in emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our business ecosystem and is shared only as necessary to provide services or meet legal obligations.

We collaborate with trusted service providers to deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your information and use it solely for the services they perform for us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with tax regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness, employing multiple protective layers. Sensitive data is transmitted via encryption, stored on secure servers, and subjected to regular security updates to guard against threats.

Physical security measures shield our office systems, and access to personal information is limited to staff who need it for their roles. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is managed by certified payment processors specializing in secure transactions.

While we implement strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have rights regarding your personal data. You may request access to the information we hold, ask for corrections of inaccuracies, or request deletion where legally permissible.

• Access and understand how we use your personal information
• Request corrections to inaccurate or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty needs, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly – they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Note that disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Marble Collect Top undergoes significant changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We will notify you of such changes and ensure your information remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your information is safely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you by email or via a notice on our website before the changes take effect.

Minor updates for clarity or administrative adjustments may occur without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn we inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the situation promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in compliance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.